Shipping policy
Shipping Policy
Processing Time:
We understand that your time is valuable and appreciate the importance of receiving your specialty coffee in a timely manner. Therefore, we strive to process and ship your orders as quickly as possible. All orders are processed within 48 hours of receiving payment on business days.
Shipping Methods:
To ensure that your order arrives quickly and securely at its destination, we offer several shipping options in collaboration with reliable service providers. Here are the available options:
- Standard Shipping:
- Germany:
- Shipping cost: €4.90.
- Free shipping for orders 49€* and above!
- Spain and Rest of Europe:
- Shipping cost: €16.90.
- Free shipping for orders 89€* and above!
Order Tracking:
After your order has been processed and shipped, you will receive a confirmation email with a unique tracking number. This number will allow you to track your shipment in real-time through the website of the corresponding carrier. You'll be able to check the delivery status, current location of the package, and estimated delivery date.
In addition to the confirmation email, you'll also be able to access your shipment status by logging into your account on our website. From your account, you'll have access to updated information about the progress of your order, providing you with peace of mind and confidence throughout the delivery process.
Should you have any questions or need additional assistance regarding tracking your order, our customer service team is available to assist you at any time. Feel free to contact us, and we'll be happy to provide you with all the assistance you need.
Shipping Address:
Providing a complete and accurate shipping address when placing your order is crucial. We are committed to ensuring that your order reaches the specified address safely and promptly. However, it's important to note that we are not responsible for shipments lost due to incorrect or incomplete addresses provided by the customer.
Please carefully verify the accuracy of your shipping address when completing the checkout process to avoid any inconvenience in the delivery of your order. If you have any doubts or need assistance to ensure that your address is complete and correct, don't hesitate to contact our customer service team. We're here to help and ensure a smooth delivery of your order.
Contact:
If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us through the following channels:
- Email: coffee98_monkey@outlook.de
- Phone: +49 162 1316 860