Refund policy
Return and Refund Policy - 98% Monkey - Coffee Roaster
Welcome to the return and refund policy of 98% Monkey - Coffee Roaster! We are committed to providing you with the best possible experience with our products. We understand that situations may arise where you need to return an item or request a refund, and we want to ensure that the process is clear and convenient for you. Below, you will find detailed information on how to handle returns, refunds, and more. Our goal is to ensure that you have a hassle-free shopping experience and are completely satisfied with your purchase at "98% Monkey - Coffee Roaster".
Returns
At 98% Monkey - Coffee Roaster, we value your satisfaction with our products. Therefore, we offer a hassle-free return policy that allows you to return any product within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in its original packaging.
To initiate the return process, we invite you to contact us in the following ways:
- By email: coffee98_monkey@outlook.de (Please mention the reason for your return when contacting us by email).
- By phone: +49 162 1316 860
Remember that your satisfaction is our priority, and we are here to ensure that you have a positive experience with 98% Monkey - Coffee Roaster.
Refunds
Once we receive your returned item, we will inspect it and notify you by email about the status of your refund. If your return is approved, we will process the refund to your credit card or other original payment method. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or financial institution's policies.
Shipping Costs
The shipping costs associated with returning an item will be borne by the customer, unless the return is a result of our error or a defective product. We recommend that you retain the shipping receipt for your return, as we are not responsible for packages lost during the return process.
Non-returnable Items
Some products are excluded from our return and refund policy, such as perishable products or customized items. These items cannot be returned unless they are defective or damaged. In the event that you receive a defective or damaged product from these categories, please contact us immediately so that we can resolve the issue and find a suitable solution.
Contact
We are here to help! If you have any questions about our return and refund policy, or simply want more information about our products, feel free to contact us. At "98% Monkey - Coffee Roaster", we are passionate about providing the best experience to our customers, and we are committed to ensuring that you have a positive experience with us. Your satisfaction is our priority. We look forward to assisting you soon!
- Email: coffee98_monkey@outlook.de
- Phone: +49 162 1316 860